Privacy Policy
Last updated: 13/06/2025
Introduction
At OneDonate, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Payment information for processing donations
- Donation history and preferences
- Account credentials and profile information
Usage Information
We automatically collect information about how you use our platform:
- Device information and IP address
- Browser type and version
- Pages visited and time spent on our platform
- Interaction with features and content
How We Use Your Information
We use your information to:
- Process and facilitate donations to charities
- Provide customer support and respond to inquiries
- Send important updates about your donations and account
- Improve our platform and develop new features
- Comply with legal obligations and prevent fraud
- Send promotional communications (with your consent)
Information Sharing
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- With charities you choose to donate to (name and donation amount)
- With payment processors to complete transactions
- With service providers who assist in platform operations
- When required by law or to protect our rights
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure payment processing through certified providers
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your information
- Portability: Receive your data in a portable format
- Objection: Object to certain types of processing
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform. For detailed information about our use of cookies, please refer to our Cookie Policy.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Age Requirement
Our platform is strictly for users who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware of such collection, we will take steps to delete the information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
One Donate Ltd (trading as OneDonate)
Email: info@onedonate.co.uk