Question 1

How do I create an account?

Accepted Answer

Download the OneDonate app from the App Store or Google Play, then follow the simple sign-up process using your email address. You'll be ready to donate in minutes.

Question 2

How do I make a donation?

Accepted Answer

Browse verified charities on the app, select a cause you care about, choose your donation amount, and complete the payment securely - all in just 3 taps.

Question 3

Is my payment information secure?

Accepted Answer

Absolutely. OneDonate uses bank-level encryption and secure payment processing to protect your financial information at every step.

Question 4

Can I set up recurring donations?

Accepted Answer

Yes! You can set up regular donations to your favourite charities - weekly, monthly, or at any interval that suits you.

Question 5

How do I get a receipt for my donation?

Accepted Answer

Donation receipts are automatically sent to your registered email address. You can also view your full donation history within the app.

Question 6

Can I donate anonymously?

Accepted Answer

Yes, OneDonate gives you the option to donate anonymously. Your personal details will not be shared with the charity if you choose this option.

Question 7

How do I register my organisation on OneDonate?

Accepted Answer

OneDonate facilitates fundraising and donations for verified eligible organisations, including registered charities, Community Interest Companies and approved community organisations. Visit our Charities page at onedonate.co.uk/charities or contact us at info@onedonate.co.uk to learn about onboarding.

Question 8

Which countries does OneDonate currently support?

Accepted Answer

OneDonate currently supports organisations based in England and Wales only. Charity verification is carried out against the Charity Commission for England and Wales register; other eligible organisations are verified using the relevant official register and/or supporting documentation.

Question 9

Does OneDonate support Gift Aid?

Accepted Answer

Yes. Donors set up their declaration once in their OneDonate profile. Gift Aid is processed through SwiftAid for eligible donations to eligible charities - adding 25p for every £1 at no extra cost. Organisations remain responsible for reviewing the accuracy and eligibility of their records. SwiftAid’s plan, allowance, fees and submission schedule may apply. Gift Aid does not apply to CICs. See our Pricing page for full details.

Question 10

What fees does OneDonate charge?

Accepted Answer

OneDonate keeps fees transparent and minimal. Visit our Pricing page at onedonate.co.uk/pricing for a full breakdown of our fee structure.

Question 11

How do I delete my account?

Accepted Answer

You can request account deletion by visiting our account deletion page or contacting support@onedonate.co.uk. We'll process your request promptly.

Question 12

What should I do if I encounter a problem with my donation?

Accepted Answer

If you experience any issues, please contact our support team at support@onedonate.co.uk with details of the problem. We'll resolve it as quickly as possible.

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